Your data, your control

UtilityHut PTY Ltd (“UtilityHut”, “we”, “our”) is committed to protecting your privacy. This policy explains what information we collect when you browse and shop on utilityhut.com, why we collect it, and how we handle it. It covers all interactions with our storefront, customer support team, and marketing channels.

Information we collect

Order details: name, billing/shipping addresses, email, phone number, and items purchased.
Account & support data: login credentials, support tickets, saved preferences, and warranty requests.
Analytics data: device type, browser version, pages viewed, and on-site actions captured via anonymous cookies to improve performance.
Payment information: processed securely by PayFast, PayPal, or bank transfer gateways. Card numbers are never stored on our servers.

How we use your data

To fulfil orders, arrange deliveries, and provide customer support.
To send transactional updates such as order confirmations and invoices.
To personalise recommendations, wishlists, and newsletters (only if you opt in).
To prevent fraud and secure our platform in line with South African POPIA requirements.

Data retention & sharing

We retain order records for seven years to comply with SARS regulations. We never sell your personal information. Data is shared only with trusted partners that enable payment processing, fulfilment, analytics, and customer service—each bound by confidentiality agreements and compliant with POPIA/GDPR.

Your rights

You may request a copy of your personal data, update your information, or ask us to delete it (unless we must retain it for legal reasons). Email privacy@utilityhut.com and we will respond within five business days.

Policy updates

We review this policy annually and whenever we launch new services. Significant changes will be announced via email and highlighted on this page.